RETURNS POLICY
At Orelle Beauty, we want you to love your purchase! If you’re not completely satisfied, we offer a hassle-free return policy. Please review the details below.
Return Eligibility
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original packaging, and in the same condition as received.
- We do not accept returns on gift cards, final sale items, or opened skincare products due to hygiene reasons.
How to Initiate a Return
- Contact us at support@orellebeauty.com with your order number and reason for return.
- Our team will review your request and provide return instructions.
- Ship the item back to the provided return address.
- Once received and inspected, we will process your refund or exchange.
Refunds
- Refunds are issued to the original payment method within 5-10 business days after the return is approved.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
- If you received a damaged or incorrect item, please email support@orellebeauty.com within 7 days of delivery for a replacement.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service, as we are not responsible for lost returns.
Late or Missing Refunds
- If you haven’t received a refund after 10 business days, check with your bank or payment provider.
- If the issue persists, contact us at support@orellebeauty.com for further assistance.
For any questions, feel free to reach out to us at support@orellebeauty.com.